COMMERCEY (https://commercey.co) is looking for a motivated and capable Welsh Speaking Customer Support Specialist to join our fast-growing company and become part of an international team working in a dynamic and stimulating environment.
This is a fully remote position, working Monday to Friday, 9:00 AM – 6:00 PM.
The selected candidate will provide professional customer support by responding to inquiries, assisting with requests, and ensuring an excellent customer experience across our support channels.
Comprehensive onboarding and continuous training will be provided throughout your employment. The training covers the company’s systems, customer support tools, services, and operational processes, ensuring you develop all the skills required to succeed in the role and grow professionally within the company.
Key ResponsibilitiesCustomer SupportProvide professional, friendly, and efficient customer support in Welsh via email, helpdesk, and telephone.
Customer AssistanceAssist customers by resolving issues, answering questions, and providing accurate information about the company’s products and services.
Case ManagementHandle customer requests efficiently and escalate complex cases to the appropriate internal departments when required.
Customer CommunicationMaintain clear, professional, respectful, and solution-oriented communication to ensure high customer satisfaction.
Essential RequirementsNative or fluent Welsh (spoken and written) – MandatoryGood English (spoken and written) for internal communication, training, and operational purposesExcellent communication and interpersonal skillsGood telephone communication skillsCustomer-focused attitude with empathy and patienceAbility to work independently in a remote environmentReliable, proactive, and positive personalityAbility to work under pressure and manage multiple tasks effectively
ExperiencePrevious experience in customer support, customer service, call center, or other client-facing roles is preferredExperience with helpdesk platforms, CRM systems, or email support tools is considered an advantage
What We OfferFully remote working environmentOpportunity to work within a professional and international teamContinuous training and professional developmentCareer growth opportunities within a fast-growing companyFor more information about our company, please visit:
Commercey: https://commercey.coPMable: https://pmable.co
Availability to start: As soon as possible.
Important Language RequirementThis position is exclusively for candidates who are fluent in the Welsh language. Applications from candidates who speak only English will not be considered. English is required only for internal communication, training, and operational purposes. The primary language used to support customers is Welsh.
Please send your CV to: hr@commercey.coPhone: +355 68 80 00 815
Interested in the future of customer support? Read our analysis of E-commerce BPO Albania: Scale Your Online Business. You can also explore How Much Does E-Commerce BPO Cost Per Agent? A 2026 Pricing and E-commerce Returns Management Outsourcing: Why Its Quietly B to understand how modern businesses are transforming their customer operations.
