Customer care

e-commerce

Commercey knows these needs and offers an active Customer Care service with a specialized and professional Contact Center
Give us a call

We know
your needs

The Customer is the true point of reference for every business activity, and must therefore be followed up in every phase. Commercey knows these needs and offers an active Customer Care service with a specialized and professional Contact Center. As a 24/7 customer support provider, we have the experience, expertise, the technology, infrastructure and resources to provide customer service of high quality.
customer service
Virtual Voicemail

Commercey puts at your disposal EMMA, the virtual voicemail, adaptable to all your requests. Selecting EMMA means to opt in for an efficient and secure system which reduces the time lost on the phone handling incoming calls.

Client Assistance

We help you optimize your customer service by making it easier, faster and more economic. We have the experience, expertise, the technology, infrastructure and resources to provide customer service of high quality.

Social Customer Care

We provide a Social Care service by dedicating attention to the speed of response and the path to a solution. It can be defined as the multi-channel integration of social channels within the traditional customer assistance service.

Technical Helpdesk

It allows constant support on the request for information and the collection of feedback on products and services, becoming today an essential “must” service for any company that wants to provide adequate support and retain its customers.

A team of experts

Led by Professionals

Bruno Paci
Bruno PACI
Chief Executive Officer
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Eldisa CIROGU
Program Director And Head Of Sales & Marketing
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Josiana FULLANI
Chief Operations Officer
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Franc HOXHA
Talent Acquisition & People Growth
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Ejon DERVISHI
Sales Team Leader (B2B Sales)
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Leonora HASMUCA
Marketing Coordinator
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Girda BRACE
Finance & Procurement Clerk
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Entela DECKA
Team Leader
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Cost efficient

Cost efficient and excellence customer service quality
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Scalable

Scalable and On Demand services offered by a team of experts
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Worry-free

Worry-free outsourcing service to fulfill your business needs
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Detailed reports

Innovation and detailed reports for each campaign or tasks
Let`s
Talk
Let`s
Talk

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