In Commercey sappiamo che un Customer Service efficiente e disponibile è assolutamente vitale per il successo di un business moderno. Come azienda BPO con oltre un decennio di esperienza, siamo qui per aiutarti ad eliminare le complessità del customer care grazie ad un team dedicato, formato ad hoc sulle esigenze uniche del tuo brand....
In Commercey abbiamo aiutato decine di brand e retailer a far crescere i loro negozi digitali, superando il muro delle vendite piatte e conquistando nuovi mercati. Come partner strategico, ti guidiamo verso l’espansione e-commerce con soluzioni data-driven su misura per la tua realtà. Analisi Del Pubblico in E-Commerce Il nostro team di esperti combina dati...
Companies continually grapple with the strategic decision to outsource or insource certain operations. Over 80% of small businesses will maintain or increase their outsourcing BPO budgets in 2023, with more complex and critical tasks now well within the expertise of service providers. But that doesn’t necessarily mean that every company should rush out and hand...
What Is Black Friday and Why Is It Important? The day after Thanksgiving has transformed into one of the most critical retail events of the year – Black Friday. With origins dating back decades, has grown into a phenomenon upending standard holiday shopping dynamics. This article explains Black Friday fundamentals for businesses aiming to...
BPO:At Commercey, we understand that Small and Medium-Sized Businesses (SMEs) are constantly seeking ways to enhance their operations, reduce costs, and stay competitive in today’s dynamic business landscape. That’s why we’re here to shed light on the profound influence that Business Process Outsourcing (BPO) can have on SMEs, helping them drive growth and success. ...
BPO Training in Albania: Albania’s strategic location, young population, and cost competitiveness have positioned it as an emerging nearshore destination for global business process outsourcing (BPO) firms. However, a lack of specialised skills tailored to the BPO industry’s needs has constrained Albania’s growth potential in this sector. To bridge this skills gap and unlock new...
When assessing potential BPO Partner for your customer service needs, it’s crucial to delve into their expertise, quality control practices, security measures, and training programs. To help you make an informed decision, consider asking the following questions: Expertise BPO Partner: What is the outsourced customer service provider’s area of expertise? Have they previously worked within...
Outsourcing customer service can have a significant impact on a business’s operations and bottom line. As companies grow, meeting customer service demands with an internal team can become difficult and expensive. Outsourcing this function allows businesses to provide stellar support at reduced costs. In this blog post, we’ll explore the potential benefits and drawbacks of...
How Commercey’s Expertise in Customer Service BPO Empowers E-commerce Success? Operating an e-commerce business today requires juggling countless moving parts to drive growth while delivering exceptional customer experiences. Managing support, order fulfillment, data processing and other critical functions often divert focus from core sales and marketing activities. This is where leveraging specialised business process outsourcing...
Business process outsourcing (BPO) has become a go-to strategy across industries, but some sectors leverage it more than others. When exploring the most common focus industries in BPO, information technology, finance and accounting, customer service, healthcare, human resources, ecommerce, travel, insurance, manufacturing, and telecommunications top the list. Business process outsourcing can be utilized by just...
