Sustainability in BPO: Businesses around the globe are continuing to increase their focus on sustainability as environmental awareness grows. Customers and employees now demand that companies show they’re acting responsibly, reducing their carbon footprint, and giving back to the planet we all share.
The business process outsourcing (BPO) industry enormously impacts the Earth’s resources given its energy use, commuting workforce, and reliance on physical infrastructure. As such, BPOs have an opportunity and a responsibility to implement environmental initiatives aimed at a greener, more sustainable future.
Top digital marketing BPO Commercey, winner of a prestigious Clutch sustainability badge for its dedication to minimizing environmental impact, is leading by example when it comes to establishing sustainability as a priority within its organization. Here are the main ways Commercey is encouraging change.
Reducing Energy Consumption
Energy reduction is a major focus for Commercey across all three of its campuses in India. Through introducing smart LED lighting, solar carport chargers, remote battery monitoring, and employee awareness campaigns, Commercey has decreased energy use per employee by 12% in just two years. Extensive analytics and monthly reporting ensure continuous optimization opportunities are identified and improvements made over time.
Establishing Green Standards
As one of few BPOs with ISO 14001 Environmental Management Systems and ISO 50001 Energy Management certifications, Commercey adheres to world-class environmental management standards, monitoring emissions, energy, water, waste, and transport use. Regular audits, transparent policy updates, and inclusion of suppliers and partners ensure Commercey continuously improves its certified green procedures and practices.
Facilitating Hybrid Work
Recognizing both the environmental and health benefits of hybrid work models, Commercey upgraded its entire IT infrastructure and digital collaboration suite to enable employees to work productively onsite or remotely. Giving its staff flexibility to work from home a few days per week means less commuting emissions, fosters work-life balance, and inspires its workforce to stay engaged.
Sustainability in BPO Encouraging Green Teams
Across all offices, Commercey’s “Green Teams” lead regular campaigns to educate staff on sustainability efforts, incentivize positive behavior, and spread environmental passion. From piloting paperless workflows to planting trees and cleaning local beaches, Green Teams run various programs to keep Commercey employees engaged in company green initiatives.
As more companies focus on sustainability efforts as Commercey has prioritized, the business world can significantly curb its environmental impact. Leading BPOs have an opportunity to influence both their operations and supply chains to adopt greener practices that benefit the planet. Winning awards like Clutch’s top digital marketing badge validate sustainable policies which helps attract top clients and talent while protecting the Earth for future generations.
