BPO Training in Albania: Albania’s strategic location, young population, and cost competitiveness have positioned it as an emerging nearshore destination for global business process outsourcing (BPO) firms. However, a lack of specialised skills tailored to the BPO industry’s needs has constrained Albania’s growth potential in this sector.
To bridge this skills gap and unlock new BPO job opportunities for Albanian youth, Commercey has launched an innovative new training institution – Commercey Hub Academy. With a specialised focus on developing talent for Swedish language BPO services, this academy aims to pave the way for Albania’s deeper integration into the global outsourcing market.
The Current State of Albania’s BPO Sector
Over the past decade, Albania has attracted the attention of major multinational BPO companies due to the country’s proximity to key European markets, relatively low labour costs, and educated young population fluent in foreign languages like Italian, German, and English.
According to a 2021 report from the Albanian Investment Development Agency, over 15,000 Albanians are employed in the BPO sector, primarily in call centres, IT services, finance and accounting roles. Educational programs have not kept pace with the specific technical and soft skills demanded by the BPO industry. As more processes become automated, the need for adaptable digital skills and cognitive capabilities like critical thinking and problem-solving has heightened.
Why Sweden for BPO Training in Albania?
Swedish language BPO capabilities are an especially attractive niche for Albania. Sweden represents a major opportunity due to its high digital adoption, skilled workforce constraints, and need for cost optimization.
Demand for Swedish customer support and other BPO services has rapidly increased as companies digitise operations. But Sweden faces talent shortages, high wages, and burnout from the pandemic. This creates an opportunity for nearshore partners like Albania to deliver quality outsourcing support at competitive costs.
Commercey Hub Academy: Bridging the Skills Gap
To capture this opportunity, Commercey has developed a state-of-the-art BPO training facility tailored to the Swedish market’s needs – Commercey Hub Academy.
As a spinoff of Commercey Company LLC, a pioneer in Swedish language BPO services, Commercey Hub Academy draws on real-world industry expertise. The curriculum and learning environment are designed to develop job-ready talent for rewarding careers in Albania’s growing BPO sector.
The Key Components of Commercey’s BPO Training in Albania Model:
Customised Curriculum
The academy’s curriculum is extensively tailored for the Albanian BPO industry while integrating the specialised requirements of Swedish language services. In addition to language skills, courses focus on in-demand competencies like:
- Customer service
- Technical support
- Data entry and processing
- Sales and telemarketing
Soft skills development also features prominently, including communication, team collaboration, critical thinking, and cultural awareness. Students gain a holistic skill-set aligned with industry needs.
Blend of Local and International Expertise
Leveraging Commercey’s experience in Swedish BPO, instructors from both Albania and abroad facilitate a globalised learning environment. This prepares students for success in international BPO roles, while ensuring training is contextualised for Albania.
Cutting-Edge Facilities
The academy features state-of-the-art IT infrastructure and modern classrooms modelled after real-world BPO facilities. Roleplay exercises in a simulated BPO setting help students master Swedish language customer scenarios.
Career-Boosting Certifications
Graduates obtain certifications endorsed by the BPO industry to validate their job readiness and enhance employability in Albania and abroad.
Job Placement Support from BPO Training in Albania
The academy’s dedicated employment services assist graduates in connecting with BPO job opportunities in Albania, with priority given to Swedish language roles.
Lifelong Learning Services
Continuous skills development is encouraged through discounted advanced courses, webinars, and training on emerging technologies. Upskilling options cater to both alumni and BPO professionals.
Community Outreach
Seminars, workshops, and events highlight the academy’s offerings while generating awareness of promising BPO careers for Albania’s youth, especially in the Swedish market.
The Launch of Commercey Hub Academy Signals a New Chapter for Albanian BPO
The introduction of Commercey Hub Academy comes at an opportune time to help Albania cultivate top-tier talent tailored to the needs of leading multinational BPO firms. By tapping into the Swedish market and establishing specialised training infrastructure, Albania can expand its presence in higher-value outsourcing services. This amplifies job opportunities for Albanian youth by equipping them with globally relevant skills and credentials. It also enables BPO employers in Albania to access work-ready local talent with expertise in high-demand areas like Swedish language support.
Commercey Hub Academy represents a new chapter focused on skills development and career preparation that will allow Albania’s burgeoning outsourcing sector to thrive. The ripple effects on local communities and Albania’s economy will be far-reaching.
As Eldisa Cirogu, Head of Sales and Marketing of Commercey notes: “Commercey Hub Academy stands out as an innovative gateway for transforming Albania’s youth into highly skilled BPO professionals. By tapping into Swedish language training tailored for industry needs, our graduates gain a competitive edge in the global outsourcing job market. We are proud to empower a new generation of Albanian talent.”
The program has generated enthusiasm from both students eager to launch BPO careers and employers seeking qualified talent. Graduates can look forward to rewarding Swedish language BPO roles that offer immense opportunities for professional growth, learning, and mentorship.
With forward-thinking training institutions like Commercey Hub Academy, Albania is ready to elevate its positioning in higher value outsourcing and fully leverage its talent advantages. This promises a brighter future for Albania’s IT-enabled services ecosystem and its aspirations to become a leading European nearshore BPO destination.
