Companies continually grapple with the strategic decision to outsource or insource certain operations. Over 80% of small businesses will maintain or increase their outsourcing BPO budgets in 2023, with more complex and critical tasks now well within the expertise of service providers. But that doesn’t necessarily mean that every company should rush out and hand...
What Is Black Friday and Why Is It Important? The day after Thanksgiving has transformed into one of the most critical retail events of the year – Black Friday. With origins dating back decades, has grown into a phenomenon upending standard holiday shopping dynamics. This article explains Black Friday fundamentals for businesses aiming to...
BPO:At Commercey, we understand that Small and Medium-Sized Businesses (SMEs) are constantly seeking ways to enhance their operations, reduce costs, and stay competitive in today’s dynamic business landscape. That’s why we’re here to shed light on the profound influence that Business Process Outsourcing (BPO) can have on SMEs, helping them drive growth and success. ...
BPO Training in Albania: Albania’s strategic location, young population, and cost competitiveness have positioned it as an emerging nearshore destination for global business process outsourcing (BPO) firms. However, a lack of specialised skills tailored to the BPO industry’s needs has constrained Albania’s growth potential in this sector. To bridge this skills gap and unlock new...
When assessing potential BPO Partner for your customer service needs, it’s crucial to delve into their expertise, quality control practices, security measures, and training programs. To help you make an informed decision, consider asking the following questions: Expertise BPO Partner: What is the outsourced customer service provider’s area of expertise? Have they previously worked within...
